Refrigerated Solutions Group (RSG) announced that Danielle Teach joined the company in December as Director of Customer Experience. Teach joins RSG after more than three decades with ITW Food Equipment Group, supporting Hobart, Vulcan, and ITW FEG brands. She is widely recognized across the foodservice dealer community as a knowledgeable, dependable, and highly respected customer care leader.   

Teach brings deep experience building best-in-class teams and successfully collaborating across sales, operations, and customer partners to elevate the customer experience. Her approach reflects a clear understanding of how manufacturers, dealers, and operators work together to create shared success.  

“Danielle has earned the trust of the foodservice community because she brings proven experience to the table,” said Brian Kadel, Vice President of Dealer Sales at RSG. “Her credibility and long-standing industry relationships will add meaningful value for our foodservice partners.”  

“Danielle brings a deep understanding of customer care at scale,” said Keith Long, Vice President of Customer Experience at RSG. “She has led large, high-performing teams, managed complex dealer and customer requirements, and shaped processes that support accuracy, reliability, and consistency. Her experience in the foodservice equipment industry and relationship-driven approach will strengthen our ability to deliver exceptional experiences.    

Teach’s appointment reflects RSG’s commitment to being the trusted partner of choice in cold storage solutions, supported by customer experience that aligns with dealer and operator needs.